Dear

Several of your associates in the shipping department have informed me of the incident that occurred last Friday with a representative of Gene's Tool Supplies.



They have all agreed that this driver hurled some extremely abusive language at you and that his actions were unjustifiably offensive. They also all agreed that you remained a gentleman throughout the entire time, attempting to solve the problem.

I compliment you on your self-control, and in handling the situation in such an exemplary manner. I have placed a call to the owner of Gene's Tools and fully anticipate your receiving an apology from them.

Dear

(date) will mark your fifth anniversary as a member of the (name of company) We would like to take this opportunity to thank you for these past five years of fine workmanship and company loyalty.



We know that the growth and success of our company is largely dependent on having strong and capable staff members, such as yourself, and recognize the contribution you make in helping us maintain the position we enjoy in the industry.

We are hoping that you will remain with us for many years to come and would like to offer our congratulations on this anniversary.

Dear

I have written to you several times over the past three months requesting an explanation on why you have failed to bring your account with us current.



By ignoring these requests, you are damaging the excellent credit record you had previously maintained with our company. In addition, you are incurring additional expense to yourself and to us.

Unless I hear from you within ten days, I will have no other choice but to turn your account over for collection. I am sorry that we must take such drastic action but I am afraid you leave us no alternative. You can preserve your credit rating by remitting your check today for the amount stated above.

Dear Manager:

I am a reporter from the News Weekend. Because of the demand of my work, I often come to Toronto to do interviews. Your hotel is my favorite, because of the comfortable living conditions, and the considerate service, especially your excellent food.



The restaurants in your hotel have many kinds of delicious food such as Chinese food, Japanese food, French food and so on. Among these delicious foods, I like the Beijing Toast Duck best, not only because of its Chinese characteristics but also its special taste for people from all over the world. So every time I come here I always choose this course.

Furthermore, what impressed me most is the high quality service, it always makes me feel at home. Waiters and waitresses are so kind and warmhearted that they always earnestly recommend every new or special food of the restaurant. I will recommend your hotel and restaurant to my friends without any reservation and hesitation.

Hope your hotel and restaurant will be more prosperous in the future.

Faithfully yours,
Will Smith

Dear Greg,

Thanks for the postcard. Sydney looks beautiful! It sounds like you’re having a great time there.



I’m trying to decide where to take my family next year on holiday, and Sydney is one of the places we’re interested in. However, what I really want is some first hand information from someone who knows what it’s like there. I need to fi nd a good hotel that doesn’t cost too much - maybe about $150 per night. It doesn’t have to be a four star hotel, but it should be close to the centre of town. I also need to know what activities there are in Sydney that would interest a ten-year-old and a seven-year- old.

There’s no hurry; I don’t need to make up my mind until June, and I know you’re busy and I promise to take you out for dinner if we see you in Australia.

Victor

Dear...

Your letter arrived a few days ago and I must confess that this obligation completely slipped my mind. Needless to say, there is no excuse for this and I extend my sincerest apologies along with the attached check.



Please accept our warmest regards and sincerest hope that all is well. We certainly look forward to meeting you in the near future.

Again, thank you for the hospitality you extended to our son during the vacation period. I am sure Fred has enjoyed and will continue to enjoy the friendship of your son.

ear General Manager,

As a staff of Sales Department, I'm very glad to see the rapid development of our hotel. With the coming of New Year, I am writing to you to present my suggestion on the further improvement of our hotel—to establish a website of our own to attract more clients.



Firstly, with the development of Internet, more and more people are willing to go to the outside world through the information on Internet. Thus if we could establish our own website
and introduce ourselves on it, more friends, especially foreign friends, could know our latest promotion at home whenever they want. Secondly, according to the statistics of World Hotel Association, 33% of clients made hotel reservation through the Internet last year. And the proportion will largely increase in year 2000. Thus if we could introduce reservation systemon our homepage, clients could contact us and make reservation directly.

Finally, hotel promotion on Internet could reduce our operation cost greatly.

As someone says that Internet shorten the distance of the world, I believe that the one who could make use of Internet effectively today will be the winner tomorrow. We will get a lot and have a brilliant future.

Yours sincerely,
Livia Philip